List of Illustrative example(s), Exclusion(s), Main duties, Employment requirements . We have included senior customer service representative job description templates that you can modify and use. . Job Summary. Responsibilities for bank customer service representative Open personal and business accounts Maintain existing accounts and resolve client concerns in a manner that ensures client satisfaction and meets all procedural requirements Act as a leader in providing exceptional customer service Assist with organizing customer service operational workflow May require 0-1 year of general work experience. Professional Summary. Posted 10/17/2022. Exceptional customer service skills in all departments. Customer Service Representative, Senior. The second job description provides a detailed job brief, including . The Collections Representative I possesses a moderate understanding of general aspects of the job. U.S. Bank. This was slightly higher than the average 2008 wages for bank tellers, which was $11.35 per hour, but much lower than the average for bank and financial managers, which was $47.76 per hour. Client Relationship & Advisor; Customer Service. We have included senior representative job description templates that you can modify and use. 25. Communicating with customers through various channels. A Customer Service Representative interacts with an organisation's customers to meet their needs and ensure that they get maximum value from the business. Credit card specialists perform various functions managing different areas of job specialization, so their job description may vary. U.S. Bank. An Account Representative is a professional who generally works on customer service and relationship-building teams. Apply online instantly. Typically reports to a supervisor. Job Description: Job Title: Senior Customer Service Representative . 1,431 open jobs for Senior customer service representative. What Is A Customer Service Representative? Member Service Representative Responsibilities: Answering phone calls and written questions, concerns, and complaints regarding membership. This is a real resume for a Customer Service Representative in Petawawa, ON with experience working for such companies as Scotiabank, Canex Retail, The Healing Room. Responding to customer service issues in a timely manner. Bank Customer Service Representative seeking an opportunity to utilize my skills and knowledge for the benefit of a financial institution. Customer Service Representative (3) Level. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Job Summary: A bank customer service representative is someone whose role is to provide information regarding the bank's products and services to its customers. 3. Responsible for reading, analyzing and/or determining appropriate handling and . View this and more full-time & part-time jobs in Houston, TX on Snagajob. Job Description: Senior Customer Service Representative Author: Rachel Adams Created Date: 4/20/2018 9:57:41 AM . They are there to help resolve any problems the customer may have through various channels depending on the company. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They are employed by banks, trust companies, credit unions and similar financial institutions. The following job description is . Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis. Your header should contain your name and contact information. Customer service representative job description The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Providing information on membership fees, policies, processes, benefits, products, and services. Executes work to deliver timely, accurate, and efficient service. Our Senior Customer Service Representative position is vital to our company! SENIOR CUSTOMER SERVICE REPRESENTATIVE . Travel: Yes, 5% of the time. . The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. SUMMARY . $11.47 - $17.95; . Creating effective customer service procedures, policies, and standards. Credit Card Specialist Job Description Example/Sample/Template. Posted 10/12/2022. They're patient, empathetic, and passionately communicative. Builds and expands banking relationships through proactive customer outreach and customer service requests. . Follow this with a skills section consisting of . Our bank customer service representative resume sample shows you how to create an effective resume structure. to bank. JOB PURPOSE:To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. A lead customer service representative handles escalation and evaluates team member's performance. They implement strategies to ensure customer satisfaction, increase productivity, and achieve profitability goals. Job Description. Sample responsibilities for this position include: Analyze statistics and provide management team with KPI's that will assist with efficiency, scheduling Next comes your professional summary, which introduces you with a quick overview of your background and major achievements. Core Qualifications. In a nutshell, customer service representatives answer questions or requests from customers or the public. McFarland, WI 53558. Senior Customer Service Representative in Moses Lake, WA Expand search. Sr Customer Service Rep (Treasury Client Services) Global Operations. Some companies offer as little as 18,000 per annum to begin with. The Bank of Ireland offers over 22,000 while PayPal pays up to 31,000. Customer Service Executive Requirements: Skills, Knowledge, and Abilities for Career Success Bmo Customer Service Representative jobs. F (30) Band Zone. FSRs serve as the Bank's primary front-line customer service representatives and are responsible for creating a welcoming environment and impression for our customers. Senior Customer Service Representative. Get the right Senior customer service representative job with company ratings & salaries. The job description of a bank customer service representative, who can also be designated as a customer care representative, includes protecting the bank's image and contributing to the achievement of the bank's overall goals and objectives. How to Write a Job Description - How to Hire Employees. Tempe, AZ 5d. Search Customer Service and Call Center Jobs at Citizens now. 2,320 Senior Customer Service Representative jobs available on Indeed.com. The average bank representative job description intro is about 133 words The responsibilities section contains an average of 14 bullets points The requirements section contains an average of 5 bullets points Bank Representative Description Example 1 Full Job Description It is what we do at 1st MidAmerica Credit Union! Full-time. General Customer Service Agent Mar 2013 Feb 2014 Capital One Bank Irving, TX. Customer Service Executive Job Description for Resume. Global Operations. May require 0-1 year of general work experience. This role works in partnership with Business Bankers, Commercial Lenders and Treasury Management Specialists, to assist customers with the establishment of new deposit accounts and ancillary deposit services. Role Description: Handle a wide range of cardholder queries regarding the day-to-day running of their commercial card accounts in a multilingual contact centre environment. email@email.com. Jobs People Learning Customer Service Representative. Utilize various computer applications and software packages; enter and maintain data; generate . Listed on 2022-10-22. Tier 1 Customer Care Senior Representative. Individuals seeking this job must also possess collaboration skills, communication skills, and customer service skills to perform the job successfully. The Branch Service Representative I possesses a moderate understanding of general aspects of the job. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in . Senior Customer Representative. Senior Customer Service Duties & Responsibilities Bilingual Healthcare Customer Service Representative - Spanish-English - Remote in Texas. Apply for a Hanmi Bank Senior Customer Service Associate job in Houston, TX. An experience of 4-5 years in the relevant industry is desirable. The rate of pay for a customer service representative depends on the type of role. One Community Bank. Full Time position. Companies use many variations of "Customer Service" job titles. Account Representative job description. Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards $36K-$48K Per Year (Glassdoor est.) BMO Financial Group 3.8. Maintains a strong working knowledge and adheres to all Fidelity Bank Policies and Procedures, as well as all branch delivery policies, procedures, systems and programs He/she also helps to avoid loss of customers and negative reviews. Average Bank of America Senior Customer Service Representative monthly pay in the United States is approximately $2,585, which is 30% below the national average. 1st shift. Senior Customer Service Representative Work for a company where employees make the difference and opportunity awaits! Entry Level (22) Professional (8) FT/PT. $31K-$41K Per Year (Glassdoor est.) Job description A Career with Hang Seng Bank . Although every bank has its own job description for a personal banker, even a general overview underscores that personal bankers must possess two key skills: they . Something is happening at Citizens State Bank (of Cadott, Chippewa, Cornell, and Stanley), employees are accomplishing things never thought possible! The best CSRs are genuinely excited to help customers. Works under the close direction of senior personnel in the functional area. Works under the close direction of senior personnel in the functional area. Po. Search Customer Service and Call Center Jobs at Citizens now. Customer Service Bank Teller Salary A customer service bank teller who has proper experience can command a salary of about $35,000 per year. Assisted possible customers with opening new accounts and current customers with checking payments, ordering new debit cards, checks, handle and resolve complaints, updating personal information, closing accounts, contacting the branches providing general information in response to inquiries about new products . Employers: Find Surveys For This Job. As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. Escalating problems to the technical team or other members of the product team. Use these resumes as templates to get help creating the best Customer Service . Customer Service Representative " Mid & 2nd Shift - Onsite. Product Support One Citizens . They are usually the first point of contact between the organisation and its customers. A senior customer service representative specializes in communicating with clients and providing them with the needed assistance. Requires a high school diploma or its equivalent. . A Customer Service Representative also handles concerns, complaints, or other issues. Works under the close direction of senior personnel in the functional area. The Senior CSR participates in driving the deposit growth goals of the bank. Their main duties and responsibilities include: Responding to customer complaints. Monday to Friday +2. Job specializations: Customer Service/Help Desk. Attracts potential customers by answering product and service questions and suggesting information about other products and services. A lot of customer service representative and customer care representative roles have hourly rates. POSITION TITLE: Senior Customer Service Representative JOB GRADE: CSR-4 REPORTS TO: Branch Manager LOCATION: Bedford, TX. Key Duties & Responsibilities Ready to thrive, personally and professionally. Corporate Title: Non-Officer Location: Chester . Remote in Toronto, ON. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Salary information comes from 83 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Responding promptly to customer inquiries. POSITION DECRIPTION. Company: Broadbean. Customer Service Representative Job Description continued Page 2 Clark/Bardes Consulting Banking Practice current and potential clients. Being a Banking Services Customer Representative typically reports to a supervisor or manager. Actively listening to members and identifying their needs. They work with customers as needed at every stage of development. Compensation. Customer Service Manager Responsibilities: Supervising day-to-day operations in the customer service department. Bank Customer Service Representative 06/2007 - 10/2010 Receives and completes all wire and stop payment requests Support Commercial Lending in acquisition of commercial business accounts Onboard information into deposit pro platform systems for all basic and complex accounts Hiring . In most cases the remuneration increases as the candidate goes on adding experience. This Account Representative job . A senior service representative works to ensure that clients receive optimal services, helping companies build positive client relationships in the process. They generate sales by building new client relationships or maintaining existing ones. He/she is responsible for communicating with clients and assisting them, in person and over the phone, in financial transactions, service and meeting set-ups, and other tasks in . Hang Seng is committed to service excellence. They answer inquiries by phone, e-mail, web chat, or social media. Job in Atlanta - Fulton County - GA Georgia - USA , 30383. BMO Financial Group 3.8. . Extensive understanding of mathematics, especially interest. Key job functions include account and service origination and maintenance, as well as responding to customer inquiries by telephone and in person. Lead customer service representatives manage high-level customer complaints and provide immediate resolution and disputes. RESPONSIBILITIES: Attend to customer enquiries received via phone and emails; Understand firms' digital solution to address and support client requests; Process the SWIFT enquiries from issuing bank/presenting bank etc. Customer Service Rep 3. Possesses a moderate understanding of general aspects of the job. Client Relationship & Advisor; Customer Service. National Occupational Classification (NOC) 2011 - Customer service representatives in this unit group process customers' financial transactions and provide information on related banking products and services. She is the person who will welcome you to pull up a chair if you have questions about current rates for certificates of deposit or if you wish to open a savings or checking account. Customer Service Representative Job Responsibilities: Serves customers by providing product and service information and resolving product and service problems. Est. Job Description: First point of contact for inquiries received from high revenue clients via email or phone channel. Robbinsdale, MN 11d. The first job description is a good example of the typical skills and responsibilities of a customer service representative. Chester, United Kingdom. Senior Customer Service Job Description 4.5 169 votes for Senior Customer Service Senior customer service provides education to providers in regards to claims, authorization, billing procedures, DMA departments and contracts and MBHP policies and procedures. Aside from responding to calls and inquiries, a senior customer service representative must also perform basic administrative support tasks such as producing reports and necessary documentation, updating the database, and maintaining correspondence. Their job is to help ensure customer satisfaction. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. The average hourly pay for a Senior Customer Service Representative (CSR) is $18.23 Hourly Rate $14 - $25 Bonus $486 - $7k Profit Sharing $496 - $6k Commission $515 - $15k Total Pay $30k - $61k. Their job involves receiving customer inquiries via phone calls, emails or in person and resolving . 153 jobs. Being a Banking Services Customer Representative may require 0-1 year of general work experience. Bank Customer Service, Call Center, Customer Service Rep, Part Time Customer Service. Sample responsibilities for this position include: Identifying and cultivating prospective clients Initiating and following up on new business opportunities Closing sales to institutional and high net worth prospects This job description is not intended to be an exhaustive list of allduties, responsibilities, or qualifications . Job Description: Job Title: Senior Customer Service Representative Corporate Title: Non-Officer Location: Chester Role Description: Handle a wide range of cardholder queries regarding the day-to-day running of their commercial card accounts in a multilingual contact centre environment. Full-time. The job description sample for the customer service executive role that is given above provides the functions for the position, which can be utilized in producing the work experience part of the resume. Typically reports to a supervisor or manager. According to the Bureau of Labor Statistics, in 2008, customer service representatives made an average of $14.36 per hour. Wells Fargo is seeking a Senior Customer Service Representative for their Trade Finance Operations hub in Singapore. The job duties of a bank customer service representative can vary by employer and depend on whether the representative works with customers over the phone or face-to-face in a branch. Acknowledging and resolving customer complaints. Sort by: relevance - date. Search Senior customer service representative jobs. M1 (4) M2 (1) P2 (2) P3 (1) S2 (5) . Apply to Senior Customer Service Representative, Customer Service Representative and more! Customer Service Officer/ Senior Customer Service Representative (Live Chat) - Hang Seng Bank (HK) . Sign in to save Customer Service Representative - Ouray at Alpine Bank. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Estimated $37.7K - $47.7K a year. Here are a few examples: Customer Support (Workday uses) Customer Success (Twitter uses) Customer Experience (Slack uses) Customer Care (Lyft uses) Customer Happiness (Under Armour uses) Client Care (IBM uses) Client Service (Robert Half uses)